Shipping Policy

All orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

We offer international shipping to the following countries:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States

Shipping charges for your order will be calculated and displayed at checkout.

 

Duties and Taxes

United Kingdom

Duties and taxes do not apply.

European Union

We cover all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.

United States and Canada

We cover all duties & taxes on US and Canadian orders. Please note that carriers may require you to provide additional customs information in order to receive your order.

Other International

For orders outside of the territories listed above - We cover all duties & taxes. Some countries may require you to provide additional customs information to our carriers in order to receive your order.

If you believe you have been incorrectly charged for duties and taxes then please get in touch. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@hiddenwhite.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

For more Refund policy, please click here

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@hiddenwhite.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@hiddenwhite.com.